Terms & Conditions

These terms are between you and Charm Citizen Company, the seller and operator of GreenRehab Audit. By creating an account or continuing to use the service, you agree to these terms. If you use the service on behalf of a business, you confirm you are authorized to do so.

GreenRehab Audit helps homeowners and contractors plan deconstruction and material recovery: it records room-by-room material inventories, estimates salvage value and waste diversion, and suggests reuse partners and tax-credit paperwork. Estimates, incentives and partner details are informational only and are not tax, legal or construction advice.

You must not:

• Use the service for anything unlawful, fraudulent or spam-related.
• Infringe intellectual property rights or upload content you have no right to share.
• Interfere with the service — malware, probing, scraping, or attempts to bypass security or technical limits.

You are responsible for your account credentials and for all activity under your account, and for providing accurate information.

You keep ownership of the photos and data you upload. You grant Charm Citizen Company a limited license to host and process that content solely to provide the service to you.

Paid features (the full audit report) are sold as one-time purchases per audit. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms, and refunds follow our Refund Policy.

Charm Citizen Company retains all ownership of the service, including the software, documentation and branding. We grant you a limited, non-exclusive, non-transferable right to use the service. You may not reverse engineer, resell or redistribute it.

We do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. Nothing in these terms excludes liability for fraud, or for death or personal injury caused by negligence, where the law does not allow it.

We are not liable for indirect, consequential or special damages (including loss of profits, data or goodwill). Our aggregate liability is capped at the fees you paid us in the 12 months before the claim.

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious violations of these terms. When your account ends, your audit content is deleted in line with our Privacy Notice; contact us first if you need a copy.

These terms are governed by the laws of the State of Maryland, USA, and disputes will be heard in the courts of Maryland. We may assign these terms as part of a merger or acquisition; you may not assign them without our consent. We are not liable for failures caused by events beyond our reasonable control.